Billing FAQs
Invoices/Billing/Payments
- How do I read my Blackbaud invoice?
- How can I have state taxes removed from my Blackbaud invoice?
- How do I make a payment to Blackbaud?
- What is a Gateway Interconnect Fee?
- Why doesn’t my invoice match my Sales Contract?
- What are Blackbaud’s default payment terms and consequences for non-payment?
- How do I make a ACH or EFT (electronic funds transfer) payment for an open Blackbaud invoice?
- How are Professional Services billed?
- What does Support hold mean?
- How can I get a statement of my organization’s account and billing history from Blackbaud?
- How do I apply an open credit to my Blackbaud account?
How to Contact us
Renewals/Maintenance
- What’s the difference between a Renewal Reminder and a Renewal Invoice?
- How do I consolidate my Blackbaud renewals to one invoice?